Refund Policy
Return Eligibility
At Trisha's Treasures, we want you to be completely satisfied with your purchase. You may return items within 30 days of receipt if they are in their original condition, unused, and in the original packaging. Personalized items are non-returnable unless they arrive damaged or defective.
Process for Initiating Returns
To initiate a return, please follow these steps:
- Contact our customer service team at support@trishastreasures.com to request a return authorization.
- Provide your order number and details about the item you wish to return.
- Once approved, you will receive instructions on how to return the item.
Refund Methods and Processing Time
Refunds will be processed using the original payment method within 7-10 business days after we receive the returned item. Please note that depending on your bank or credit card company, it may take additional time for the refund to reflect in your account.
Special Cases
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will provide you with a replacement at no extra cost or issue a full refund if the item is no longer available.
Exceptions to the Policy
The following items are not eligible for return:
- Personalized items that do not arrive damaged or defective.
- Gift cards.
- Items marked as final sale.
We reserve the right to refuse returns that do not meet our policy requirements.
Thank you for choosing Trisha's Treasures, where we craft personalized gifts to cherish forever. If you have any questions regarding our refund policy, please feel free to reach out to our customer service team.
